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Research papers

Quality evaluation in social services

The search for quality has been gaining ground in the last decade, not only in industry but also in services, in public organisations as well as in private firms. The following paper explains how, in France, regional authorities have also felt an...

Catalogue: ESOMAR Congress 1993: The Many Faces of Quality Now And In Future
Authors: Dominique Saint-Paul, Jean-Pierre Dreyfus
Company: KANTAR TNS Malaysia
September 1, 1993
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Citation

Saint-Paul and Dreyfus (1993a, September 01). Quality evaluation in social services. ANA - ESOMAR. Retrieved April 27, 2024, from


https://ana.esomar.org/documents/quality-evaluation-in-social-services